Overview of A&E Factory Service complaint handling
The initial reviews for 314 A&E Factory Service surfaced on Complaints Board on August 28, 2006. The most recent review, dated December 4, 2023, concerns an issue with an Oven GE Monogram. Notably, the most recent complaint, related to overcharging and poor customer service, was successfully resolved on November 03, 2014. With an average consumer rating of 2 stars from a total of 314 reviews, A&E Factory Service has effectively addressed and resolved 93 complaints to date.
Who Owns A&E Factory Services?
A&E Factory Services operates under the ownership of Transform Holdco LLC, a privately held company that boasts ownership of renowned retail giants Sears and Kmart.
The acquisition of A&E Factory Services was part of Transform Holdco LLC’s comprehensive purchase of Sears Holdings Corporation, encompassing various Sears-related businesses.
As a subsidiary of ESL Investments, a hedge fund under the ownership of billionaire investor Edward S. Lampert, Transform Holdco LLC plays a pivotal role in the strategic landscape of these enterprises.
Edward S. Lampert has been actively involved with Sears Holdings Corporation since 2003, emerging as a key figure in the company’s recent restructuring endeavors.
With a nationwide network of proficient technicians, A&E Factory Services underscores its unwavering commitment to ensuring customer satisfaction.
Is ComplaintsBoard.com associated with A&E Factory Service?
ComplaintsBoard.com is an independent complaint resolution platform and is not affiliated, associated, authorized, endorsed by, or officially connected with A&E Factory Service Customer Service. For direct communication with A&E Factory Service, please refer to the contact details provided above.
Since 2004, ComplaintsBoard.com has been a valuable resource for consumers, serving as an independent platform for voicing concerns and resolving issues. Feel free to utilize this comments board to share your complaints and reviews about A&E Factory Service, facilitating a constructive dialogue to address and resolve any concerns you may have.
A&E Factory Service Quality:
A&E Factory Service stands out for its commendable service quality. Renowned for their punctuality, the company ensures timely scheduling of appointments and prompt arrival of technicians. The professionalism exhibited by their technicians is exceptional, marked by expertise and precision in diagnosing and repairing appliances. Customers can have confidence in the reliable repair of their appliances, ensuring long-lasting solutions to their satisfaction.
A&E Factory Customer Service:
A&E Factory Service sets a high standard in customer service. Their responsiveness to inquiries and concerns is exceptional, guaranteeing swift attention to customers’ needs. The customer support team is both friendly and helpful, offering assistance and guidance seamlessly throughout the service process. Scheduling appointments is convenient and straightforward, while communication remains excellent with regular updates and clear explanations of the service procedures.
A&E Factory Pricing and Value:
A&E Factory Service has garnered praise for the transparency in its pricing structure. The company offers competitive rates in line with industry standards, ensuring customers receive fair and reasonable pricing. The billing and invoicing processes are clear and easily comprehensible, eliminating any potential confusion. Customers consistently find great value for the cost of service, confident that they are receiving quality repairs at a fair and transparent price.
A&E Factory Warranty and Guarantees:
A&E Factory Service stands out with its comprehensive warranties, offering generous coverage and extended durations. Customers appreciate the ease of filing warranty claims, experiencing a hassle-free process. The company is dedicated to upholding its guarantees and commitments, prioritizing customer satisfaction. Positive feedback from customers underscores their satisfaction with the reliable warranty service provided by A&E Factory Service.
A&E Factory Product Selection:
A&E Factory Service boasts an extensive product selection, featuring a diverse range of options for purchase. With popular brands and models in stock, the company caters to a variety of customer preferences. Customers value the array of choices, ensuring they can find the perfect product to meet their specific needs. A&E Factory Service goes the extra mile by providing assistance in selecting the right product, empowering customers to make informed decisions about their purchases.
A&E Factory Website Experience:
A&E Factory Service provides a user-friendly and easily navigable website. Customers can effortlessly access relevant information about services and products, facilitating a convenient exploration of their options. The online appointment scheduling feature is both efficient and convenient, enabling customers to book appointments at their leisure. Clear display of contact information and support channels ensures easy access to assistance, enhancing the overall user experience on the A&E Factory Service website.
A&E Factory Overall Customer Satisfaction:
A&E Factory Service has garnered positive ratings and feedback from its satisfied customer base. Overall, customers express high levels of satisfaction with the company’s services. Many are inclined to recommend A&E Factory Service to others, underscoring the positive experiences they have encountered. The company maintains a track record of consistently delivering exceptional customer experiences, fostering satisfaction across various interactions.
A&E Factory Industry Reputation:
A&E Factory Service enjoys a robust reputation within the industry, marked by recognition and awards for their exceptional service. Positive reviews and ratings from industry experts and publications contribute to the validation of their standing. A&E Factory Service distinguishes itself among competitors through its strong reputation and high levels of customer satisfaction, solidifying its position as a trusted and reliable service provider in the industry.
A&E Factory Service contacts
+1 800 905 9505